Before you next play

Fun first: responsible gambling at Monsterwin Casino

Play only from 18+, and every Monsterwin Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

MGA licensed since 2011Operating under MGA/B2C/376/2011, audited by BMM Testlabs and SIQ, serving 450,000+ players for 15 years

Protection at a glance

You want the essentials before you play

See the licence, the minimum age and the helpline in one line, so nothing about safety stays unclear.

Minimum age18+

Licence and regulatorMalta Gaming Authority, MGA/B2C/376/2011

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

When a cap helps

Which controls can you switch on?

Learn what each control does and which moment of your play it is built for.

Cap set before play

Caps what you can put in over a period you choose; switch it on before a session, or when depositing starts to feel automatic.

Before chasing starts

Stops the session once your net loss for a chosen period hits the line you drew; pick it if losses push you to chase.

When the clock slips

Pings you at intervals you set so a long sit does not pass unnoticed; turn it on when you lose track of the clock during play.

A short break

Takes a short break from play on your account, with access back once it ends; use it when you need distance but not a full exclusion.

Closing the account

Closes your play on the site for a set stretch; it is arranged inside your casino account, because New Zealand has no national register for it.

Before the first bet

You are ready to cap your play

Use this when you want a cap in place before the next session begins, not after it.

Open your profile

Open your profile menu from the lobby and check that your name and contact email are correct before you change anything.

One place for every cap

Choose the limits or controls area; everything you can cap sits in one place, including tools you have not switched on yet.

Deciding what to cap

Pick deposit, loss or session time; check what each one covers, because a deposit cap does not stop a long session.

Save and check

Save the change, then read the confirmation screen and check that the figure matches what you meant to set.

Short break first, longer stop if you need it

Breathing room for a few days. Ask support in live chat to pause your account for hours or days. Play and deposits stop for that stretch, and your balance stays where it is. Your details and history are untouched while you wait.

When you need months, not days. Choose self-exclusion in your account settings to lock yourself out for a long period. Access cannot be reopened early, so the decision holds even on a bad night. Contact support through live chat, email or phone to begin.

Is there a national register here? New Zealand has no national register, so this casino account is where your exclusion lives. Support sets the block here, and the Gambling Helpline Aotearoa on 0800 654 655 can talk you through what comes next.

You feel stuck

Reach out to one of these services

This block removes the worry that asking for help costs money or goes on a record.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa any hour of the day for free, confidential support for players and their whanau. Calls and texts are answered around the clock. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Reach the Problem Gambling Foundation for free counselling, peer and cultural support through clinics across the country, weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Browse Safer Gambling Aotearoa for Health New Zealand guidance on signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Check these signs honestly

Catching these signs early gives you room to act while choices are still easy. Setting a limit or taking a pause is the first step, and support is free if you want company on the way.

Read these and see whether any sound like your week.

Playing longer than you planned to
Chasing a loss with another deposit
Hiding your play from people close to you
Borrowing money to keep playing
Feeling flat or tense when you cannot play
Skipping work, sleep or time with family
Promising yourself you will stop

Five questions

Limits, pauses and closing out

Settles the details players in New Zealand ask about most before changing anything in the account.

Can I raise a deposit limit after I have set it?+

Yes, though the change is not instant. The new figure is saved in the same part of the account where the original was set, so every cap stays in one place. Set it before you play rather than after a losing run.

Who do I contact to shut my account down permanently?+

Message support at [email protected] and ask for permanent closure. Staff reply around the clock, and the request takes the whole account out of use rather than a single limit. Keep the reply in case you need it later.

Why does the casino ask for my age and identity documents?+

Your identity and age of 18 or over are checked before the account goes live. Upload proof of identity, proof of address and confirmation of your payment method when asked. Verification usually takes up to 42 hours.

Can a self-exclusion be lifted before the period ends?+

No. Once a self-exclusion starts, it runs for the whole period you chose and is not shortened on request. Pick a length you can live with, then treat the start date as final. A cooling-off period is the lighter option if you only need a short break.

What does a cooling-off period block, and when can I play again?+

A cooling-off period parks the account for the time you select, so play is not possible while it lasts. Access returns on its own when the period runs out, with no request needed. Choose the smallest number of days that gives you real distance.